General Terms and Conditions of Sale
The following Terms and Conditions apply to all products offered via the website www.coltelleriacollini.com, owned by Coltelleria Collini Snc (Headquarters: Via Felice Cavallotti 1, 21052 Busto Arsizio VA, Italy - VAT IT02270500123).
1. Product Description and Pricing
We strive to describe and display products as accurately as possible. However, slight variations may occur. For specific questions, please contact our Customer Service at: info@coltelleriacollini.it.
EU Customers: All prices include Italian VAT (22%) where applicable.
Non-EU Customers (USA, UK, etc.): Prices are automatically displayed Tax-Free (VAT Excluded) at checkout once the shipping address is entered.
Note: We reserve the right to change prices without notice or cancel orders in case of obvious errors in the displayed price.
2. How to Order
The online order constitutes your offer to purchase. The contract is concluded only upon our acceptance, confirmed via email.
We reserve the right to refuse an order if:
- Items are unavailable.
- Payment authorization cannot be obtained.
- There is a pricing error.
- The buyer does not meet legal requirements (e.g., under 18).
It is the buyer's sole responsibility to check and comply with local laws regarding the importation and possession of knives/swords in their own country. Coltelleria Collini is not responsible for customs seizures due to local restrictions.
3. Payment Methods
We accept secure payments via:
Credit card payments are processed securely via certified gateways (Stripe / PayPal/ Nexi). We do not store your card details.
Bank Transfer Details
Beneficiary: Coltelleria Collini S.n.c.
Bank: Banca Sella, Biella (Italy)
IBAN: IT31G0326822300000376245250
BIC/SWIFT: SELBIT2BXXX
* Please quote the Order Number in the payment reference.
4. Shipping & Delivery
Every shipment is tracked via UPS or FedEx. Goods travel with a warranty seal.
| Product Type | Processing Time | Estimated Delivery |
|---|---|---|
| In Stock (Ready to ship) | 24 hours | 24/48h (Europe) 3-5 Days (USA/World) |
| Available in 7-10 days | 7-10 working days | Shipped upon arrival |
International Shipping Costs
Shipping costs are calculated automatically at checkout based on destination and weight.
⚠️ Customs Duties, Import Fees & Brokerage Charges (International Shipments) ⚠️
For shipments outside the European Union, import duties, taxes, and brokerage or handling fees are not included in the item price or shipping cost. These charges are determined by the customs authorities of the destination country and/or the carrier, and are the responsibility of the buyer. They are typically collected by the carrier upon delivery or during customs clearance.
During import clearance, carriers or customs brokers may require additional documentation or product-related information (such as material composition, country of origin, or compliance details). In some cases, this may result in a temporary delay in clearance while the shipment is reviewed or additional data is requested. Any related administrative or processing fees applied by the carrier are standard brokerage/service charges and not penalties attributable to the seller.
In certain destinations, shipments may also undergo automated or enhanced customs processing procedures managed by the carrier or local authorities. These processes are part of standard import compliance workflows and may result in additional handling or clearance fees, which are charged directly to the importer.
Unless otherwise agreed, international shipments are sent under standard delivery terms where import duties, taxes, and all destination-country charges remain the responsibility of the recipient. The seller is not responsible for any customs-related fees, delays, or administrative costs applied during importation.
5. Returns & Jurisdiction
The customer has the right of withdrawal according to current regulations. For full details, please visit our Return Policy page.
These terms are governed by Italian Law. For any dispute, the Court of Varese (Italy) has exclusive jurisdiction.
Need Help?
Our Customer Service is at your disposal.
info@coltelleriacollini.it | +39 0331 632686
WhatsApp +39 375 5291346
